![]() ![]() Once you’ve verified that, you can send the money within a few minutes. If they don’t have an email address, you can use a U.S. To get started, you’ll need an email address for the person you’re sending money to. If you have a mobile phone and use Zelle, your money will be delivered right away. Wells Fargo has an outage on certain parts of the country, so you need to be patient. You can also use it to view your transactions and access other features. If you’ve tried Zelle and found it doesn’t work for you, the next step is to contact Wells Fargo. This is a small price to pay for the convenience of sending money. ![]() However, keep in mind that if you stop a payment while it’s in process, you’ll be charged a $25 fee. The process will take a few minutes, and you’ll need to enter your username and password. The fire department told CNBC on Thursday that there was no fire.If you’re concerned that your Zelle payment may be delayed, you can stop the transaction. That incident happened at 5 a.m., and the bank called the fire department at 9 a.m. It's not clear if that incident was connected to one at a data center Wells Fargo keeps in Minnesota, where a fire suppression system was accidentally tripped early Thursday morning, prompting a visit from the local fire department. By the end of the day, critical systems were recovered but the bank continues to restore services. When the power shutdown, applications were re-routed to back up data centers throughout the day Thursday, the bank added. On Friday, the company said system issues were caused by an automatic power shutdown at one of its main data center facilities, triggered by a smoke condition. bank with a sprawling coast-to-coast branch operation, made several posts on Twitter, most recently saying, "We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event."Įarlier Thursday the bank said the system issues were due to a power shutdown at one of its facilities after smoke was detected after routine maintenance. The complaints piled up on social media, however. Contact centers are up and running, Wells Fargo said, but people might have to wait longer than normal if they are calling in. The San Francisco-based bank said that mobile and online banking systems were operational except for some features such as consumer credit card and mortgage balances, and added that it was working to restore them. In a tweet on Friday, the bank said "We know this has created difficulty for our customers, and we are sorry to have let you down." On social media, Wells was responding to complaints, telling some people their cards might not work until all systems are back up and running. Eventually, she connected with a Wells representative who processed the payroll over the phone and told her the direct deposits would be available to her company's employees on Monday. She tried several times to reach Wells Fargo about the problem only to hear an automated message that the bank was experiencing high call volumes. ![]() Vanessa Alonso, who works in the accounting department of a small printing company called Nuvo Group in New York City, said she had tried to put payroll through for the company's two dozen or so employees but was unable. The outage is putting stress on employees of companies that use Wells Fargo for payroll processing. This issue has now been corrected," the bank said in a separate statement. ![]() Wells Fargo payroll was processed normally. "Some team members were not able to see the payroll deposits in their online banking accounts for a short period of time. Some Wells Fargo employees were affected. We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times." This issue has now been corrected, and all transactions are now visible. "The transactions were processed normally, and customers can use their accounts with confidence. "As a result of the process to restore systems yesterday, some transactions and balances were not visible in online banking or ATMs" as of Friday morning, Wells Fargo said in a statement earlier on Friday. ATM services have since been restored and branches are operational, but the effects of the system outage have spilled into a second day. The bank is still scrambling to restore normal service after customers were shut out of mobile and online banking services on Thursday. ![]()
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